Bruni & Campisi, a leading provider of plumbing, HVAC, and energy efficiency services in Westchester County for over 40 years, is seeking an organized and detail-oriented Dispatcher to join our growing team in Elmsford, NY. As part of the Apex Service Partners network, we offer best-in-class training, benefits, and career development in a supportive, team-first environment. If you thrive in a fast-paced setting and take pride in operational excellence, we want to hear from you.

Job Responsibilities:

• Daily Technician Scheduling – Coordinate and manage daily schedules for HVAC, plumbing, and electrical technicians, ensuring efficient routing and minimal downtime.

• Customer Coordination – Communicate with customers via phone, text, or email to confirm appointments, dispatch technicians, and provide real-time updates.

• Job Assignment & Routing – Assign jobs based on technician availability, skillset, and proximity using ServiceTitan or equivalent dispatching software.

• Field Communication – Serve as the communication hub between the field team and office staff, ensuring clarity and alignment throughout the day.

• Emergency & On-Call Dispatch – Manage after-hours service dispatch as needed, ensuring high-priority calls are handled with urgency and professionalism.

• Data Entry & System Updates – Maintain accurate job statuses, notes, and technician time logs in ServiceTitan throughout the day.

• Coordination with Managers – Collaborate with service and install managers to adapt to changes in workload, technician availability, and customer needs.

• Problem Solving – Resolve scheduling conflicts, last-minute cancellations, and delays while maintaining service standards and customer satisfaction.

• Customer Follow-Ups – Assist with follow-up communication for incomplete or rescheduled jobs to ensure customer expectations are met.

Qualifications:

• Dispatching Experience – 2+ years in a service dispatch or call coordination role, preferably in HVAC, plumbing, or a similar trade environment.

• Software Proficiency – Experience with ServiceTitan, HouseCall Pro, or other dispatching/CRM software preferred.

• Organizational Skills – Ability to manage multiple moving parts, prioritize calls, and stay calm under pressure.

• Strong Communication – Clear and professional phone presence with strong written and verbal communication skills.

• Customer-Focused Mindset – Dedicated to providing a positive customer experience with every interaction.

• Team Player – Works well in a fast-paced, team-oriented setting with multiple departments.

• Adaptable & Reliable – Able to adjust quickly to changes in schedule and field availability.

Why Join Bruni & Campisi?

• Health Benefits – Medical, dental, vision, and prescription insurance coverage.

• Financial Security – Disability and life insurance options available.

• 401(K) with Match – Competitive retirement plan with company contributions.

• Paid Time Off – Vacation, holidays, and sick time provided.

• Career Growth – Access to continuous training, tools, and leadership development through the Apex network.

• Supportive Culture – Join a team that values accountability, innovation, and customer excellence.

Please Note: Bruni & Campisi may require a pre-employment background check and drug screening, subject to applicable laws.