Looking to continue your career in customer service? Bruni & Campisi, part of the renowned Apex Service Partners network, has an exciting opening for a Customer Service Representative. We're seeking someone who is passionate about helping people and wants to be part of improving lives every day. As a member of the Apex Service Partners family, Bruni & Campisi offers the opportunity to grow within a company known for its innovation, excellence, and strong commitment to both employees and customers. If you’re eager to make a positive impact and join a growing team, this is the opportunity for you!

Job Responsibilities:

• In-bound/Out-bound Calls: Handle a high volume of in-bound and out-bound customer calls with professionalism and efficiency.
• Booking and Scheduling: Schedule maintenance calls and appointments by booking in-bound calls and responding to customer emails.
• Sales: Promote and sell products and services to existing customers based on their needs.
• Customer Interaction: Respond to customer inquiries, troubleshoot concerns, and resolve any issues in a friendly, courteous manner.
• Overflow Call Management: Assist in handling overflow calls to ensure smooth operations and customer satisfaction.
• Making 100+ Calls Daily: Maintain productivity by scheduling and confirming maintenance calls, ensuring efficient time management.
• Documentation: Maintain accurate and detailed records of customer interactions, scheduling details, and any sales or services rendered.

Qualifications:

• Experience: 2+ years of customer service experience, ideally in a call center environment.
• Call Center & Office Experience: Preferred 2+ years of experience working in a fast-paced office or call center setting.
• Attention to Detail: Strong attention to detail and accuracy when entering customer information and scheduling appointments.
• Communication Skills: Excellent phone etiquette with the ability to effectively communicate with customers and team members.
• Team Player: A conscientious, team-oriented individual with a positive attitude and strong work ethic.
• Character: Honesty, integrity, and a commitment to delivering high-quality service.
• Availability: Flexible schedule with reliable transportation.
• Tech Skills: Computer/software knowledge is a plus.

Benefits:

• Medical, Prescription, Dental, and Vision Insurance: Comprehensive coverage with minimal out-of-pocket expenses.
• Disability & Term Life Insurance: Financial security for you and your loved ones.
• Matching 401(K) Benefits: Build your future with our competitive retirement savings plan.
• Ongoing Training & Development: Opportunities for continuous growth and skill enhancement.
• Paid Holidays: Enjoy paid time off for holidays.
• Paid Time Off (PTO): Generous paid time off for a healthy work-life balance.

Bruni & Campisi may conduct a pre-employment background check and drug test, subject to applicable laws.

Join our team at Bruni & Campisi and become a part of a company that values employees just as much as customers. Apply today to start your career with a leading home services provider and be part of the Apex Service Partners network!

Bruni & Campisi is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.